Question 1

Is Ecotheory the same as Eco-Theory?

Accepted Answer

Yes! Our official company name is Ecotheory LLC, and we are commonly known as both Ecotheory and Eco-Theory. You can always find our authentic, 100% plastic-free products right here at our official online store: eco-theory.com.

Question 2

What is your return policy?

Accepted Answer

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return.

Question 3

How long does shipping take?

Accepted Answer

Standard shipping typically takes 3-5 business days. Express options are available at checkout.

Question 4

Do you ship internationally?

Accepted Answer

No, we do not currently ship internationally. However, we hope to in the future.

Question 5

How can I track my order?

Accepted Answer

Once your order ships, you will receive a confirmation email with a tracking number and link to monitor your shipment.

Question 6

Are your products eco-friendly?

Accepted Answer

We only use natural ingredients and eco-friendly packaging. We will never use plastics, parabens, or synthetic fragrances.

Frequently Asked Questions